Contact
Get in Touch
We respond within 2 business days · Billing queries prioritised within 24 hours
Choose the right channel below and we'll route your message to the right team. For faster responses, include your registered phone number or email address, your device model, and — for billing issues — your Google Play order ID.
Billing & Subscriptions
Questions about your plan, charge dates, cancellations, refunds, upgrading, or downgrading? Include your Google Play order ID for faster resolution.
docpat.contact@gmail.com →App Support
Trouble signing in, uploading, sharing, or recovering your records on a new device? Tell us what happened, your device model, and Android/iOS version.
docpat.contact@gmail.com →Privacy & Data Requests
To access, export, correct, or delete your personal data — or to request full account and data deletion — email us with "Privacy Request" in the subject. We respond within 30 days.
docpat.contact@gmail.com →Security Reports
Found a vulnerability in DocPat? We take responsible disclosure seriously. Include reproduction steps and expected vs. actual behavior. We'll acknowledge within 48 hours.
docpat.contact@gmail.com →Beta Access
DocPat is currently in beta. Tell us a bit about yourself — patient, doctor, or clinic — and we'll add you to the early-access list.
docpat.contact@gmail.com →Partnerships & Clinics
Interested in the Clinic plan, a custom enterprise arrangement, or a partnership with your hospital or health network? Let's talk.
docpat.contact@gmail.com →How to cancel your subscription
To cancel a DocPat paid plan, go to Google Play → tap your profile → Payments & subscriptions → Subscriptions → DocPat → Cancel. You will retain access to your paid plan until the end of the current billing period. After that, your account automatically moves to the Free plan (100 MB storage). Your documents remain intact — you just cannot upload new ones beyond the Free limit.
You do not need to contact us to cancel. If you want a refund after cancelling, see the Refund Policy in our Terms of Service or email us with your Google Play order ID.
A note on what we can — and cannot — help with
Because all your documents are encrypted with keys only you hold, our support team can never view, unlock, or recover your encrypted documents. We can help you with your account, devices, sharing settings, and billing. If you lose all your devices and your recovery PIN, your records are irrecoverable — this is by design to protect your privacy. Please keep your recovery PIN stored safely.